Shipping policy
BANKING DETAILS
Please use your Order Number as the payment reference and send proof of payment to online@terbodore.com. Order will only be shipped when payment reflects in our account.
Terbodore Coffee Roasters (Pty) Ltd
BANK: First National Bank
ACCOUNT NUMBER: 62074384365
BRANCH CODE: 200110
DELIVERY POLICY
All our coffee is recently roasted and then shipped straight to you as soon as possible for maximum freshness.
ORDER PROCESS
Your coffee order will be hand roasted and dispatched once payment is validated/received (for EFT’s this means that we cannot process the order until the funds have cleared in our account, which is usually the next business day). Should stock be available, orders will be dispatched the same day that payment is validated/received.
Should a product be unavailable for any reason, we will contact you directly with a delivery time estimate. In the event of unforeseen circumstances which may cause delays we will contact you directly with a revised delivery schedule.
LOCAL SHIPPING
For orders within major cities in South Africa we use a courier service. Please allow two-five working days from receipt of payment to receive your order. Please ensure the correct shipping address is provided from the outset as ownership and risk will pass to you once the order has left our premises.
- Flat Rate (main cities in South Africa) – R99
- Free shipping on local orders R1000 and above
- For areas not serviced by our courier company, The Provider will deliver via Post Office, or to the nearest town to the User that is accessible by our courier company within their normal routes. In these circumstances the Provider will be in contact with the User to arrange an alternative address.
INTERNATIONAL SHIPPING
We love for our coffee to travel as far afield as possible. If your country is not on the list at checkout, then please contact us directly at online@terbodore.com or +27 (0)21 876 4716, so we can discuss if it’s possible.
